I've placed an order - what next?

Stay updated with order tracking

When will my order be shipped?

We dispatch all orders from our Christchurch Warehouse on standard weekdays within 3 business days.

How long will my order take to arrive?

Keep in mind these are estimated shipping times from when your order leaves our warehouse.

Can I track my order?

Absolutely, we will always email you a tracking link once your order is dispatched from our warehouse in full.  We dispatch each carton to you, with individual tracking details, to help our couriers keep our service as fast as possible.  Some of our

Can I schedule a delivery date and time?

Delivery is dependent on the courier schedule.

I can't find my order confirmation

You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please contact us s

I need to change my delivery address!

Unfortunately, we cannot make changes to the delivery address after the order is dispatched from our warehouse. What we can do is provide the contact details of your courier so that you can communicate directly with them. Please note that some courie

I've received part of my delivery?

We always attempt to deliver cartons as one delivery for you, sometimes individual cartons get separated in transit, which could be related to the size and dimensions of your order. Your tracking link will remain active until you receive your complet

The tracking says its delivered but I can't find it!

It's time to put our detective hats on! Let's double check the following:. For our rural customers. Once a package has been handed over to rural we expect delivery to be completed to your property within 48 hours!. For our non rural customers. If you

I've purchased a pre order - what happens now?

If you order multiple products, we will ship your in-stock products first, and then send your pre-ordered products when they arrive. We always aim to dispatch it to you on the same day the pre orders arrive. While we put estimated delivery dates for

My tracking link has an error

If you think you have received incorrect tracking reach out to our team via live chat, email or phone and we'd be happy to assist.

Contacting Mocka

Our team can be reached Monday to Friday via email, live chat or phone 03 384 1858 9 am - 5 pm (NZT)