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I've placed an order - what next?

Stay updated with order tracking

When will my order be shipped?

We always aim to dispatch your order to you as soon as we possibly can, usually within 3 business days of order confirmation. Bear in mind that dispatch can sometimes be delayed due to high volumes. This might happen if you order during a sale or a p

How long will my order take to arrive?

Delivery is approx. 2-4 business days from dispatch at our warehouse to your door.  Our rural customers will need to add an extra 1-2 business days to this timeframe. Our delivery providers usually deliver Monday through Friday.  In some cases, there

Can I track my order?

Absolutely, we will always email you a tracking link once your order is dispatched from our warehouse in full.  We dispatch each carton to you, with individual tracking details, to help our couriers keep our service as fast as possible.  Some of our

Can I schedule a date for delivery?

Delivery is dependent on the courier schedule.

I can't find my order confirmation

You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please contact us s

I need to change my delivery address!

Unfortunately, we cannot make changes to the delivery address after the order is dispatched from our warehouse. What we can do is provide the contact details of your courier so that you can communicate directly with them. Please note that some courie

I've received part of my delivery?

We always attempt to deliver cartons as one delivery for you, sometimes individual cartons get separated in transit, which could be related to the size and dimensions of your order. Your tracking link will remain active until you receive your complet

The tracking says its delivered but I can't find it!

It's time to our detective hats on! Lets double check the following:. For our rural customers. Once a package has been handed over to rural we expect delivery to be completed to your property within 48 hours!. For our non rural customers. If you are

I've purchased a pre order - what happens now?

If you order multiple products, we will ship your in-stock products first, and then send your pre-ordered products when they arrive. We always aim to dispatch it to you on the same day the pre orders arrive. While we put estimated delivery dates for