Stay updated with order tracking
We process and dispatch orders Monday through Friday, aiming to ship them within 3-5 business days of receiving them. Occasional delays may occur due to factors such as extreme weather conditions or high volumes of orders during holiday and peak peri
Delivery is within 3-4 business days from dispatch at our warehouse to your door. Our rural customers will need to add an extra 1-2 business days to this timeframe. Our delivery providers usually deliver Monday through Friday. In some cases, there
Absolutely, we will always email you a tracking link once your order is dispatched from our warehouse in full. We dispatch each carton to you, with individual tracking details, to help our couriers keep our service as fast as possible. Some of our
Delivery is dependent on the courier schedule.
You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please contact us s
Unfortunately, we cannot make changes to the delivery address after the order is dispatched from our warehouse. What we can do is provide the contact details of your courier so that you can communicate directly with them. Please note that some courie
We always attempt to deliver cartons as one delivery for you, sometimes individual cartons get separated in transit, which could be related to the size and dimensions of your order. Your tracking link will remain active until you receive your complet
It's time to put our detective hats on! Let's double check the following:. For our rural customers. Once a package has been handed over to rural we expect delivery to be completed to your property within 48 hours!. For our non rural customers. If you
If you order multiple products, we will ship your in-stock products first, and then send your pre-ordered products when they arrive. We always aim to dispatch it to you on the same day the pre orders arrive. While we put estimated delivery dates for
If you think you have received incorrect tracking reach out to our team via live chat, email or phone and we'd be happy to assist.
Our team can be reached Monday to Friday via email, live chat or phone 03 384 1858 9 am - 5 pm (NZT)