Mocka NZ logo
Mocka NZ logo

All articles

I've purchased a pre order - what happens now?Updated 10 months ago

If you order multiple products, we will ship your in-stock products first, and then send your pre-ordered products when they arrive. 

We always aim to dispatch it to you on the same day the pre orders arrive. While we put estimated delivery dates for arrival of pre-ordered products on our website, these dates can change as delays can occur that are out of our hands. Sometimes products arrive earlier and occasionally they arrive later than our original estimated date.

If you are ordering by pre-order, please do not rely on it being there by a specific date we prefer to under-promise and over-deliver so the greater risk is that items will arrive sooner than indicated on our website.  

Was this article helpful?
Yes
No