Mocka NZ logo
Mocka NZ logo

All articles

The tracking says its delivered but I can't find it!Updated 10 months ago

It's time to our detective hats on! Lets double check the following:

For our rural customers

Once a package has been handed over to rural we expect delivery to be completed to your property within 48 hours!

For our non rural customers

  • Check the order confirmation to ensure the delivery address was correctly entered at the time of ordering. 
  • Search the complete property, if you are not available at delivery time the local driver will leave the goods in a safe place, often a non-visible location!
  • Checked with any other residents they have not moved this to a safe spot. 

If you are still not able to locate your package, lets us know and we'll liaise with the couriers on your behalf.

It's important to note that we cannot assume responsibility for packages that have been removed, lost, stolen, or damaged when specific instructions were provided to leave them at a designated address. 

 

Was this article helpful?
Yes
No