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I've placed an order - what next?

Your order is in good hands. Questions? Contact us!

How can I be certain I've made my purchase correctly?

You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please contact us s

I can't find my order confirmation

You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please contact us s

How long until my order is dispatched?

We always aim to dispatch your order to you as soon as we possibly can, usually within 3 business days of order confirmation. Bear in mind that dispatch can sometimes be delayed due to high volumes. This might happen if you order during a sale or a p

How long will it take for my pre order to arrive?

If you order multiple products, we will ship your in-stock products first, and then send your pre-ordered products when they arrive. We always aim to dispatch it to you on the same day the pre orders arrive. While we put estimated delivery dates for

Can I track my order?

Absolutely, we will always email you a tracking link once your order is dispatched from our warehouse in full.  We dispatch each carton to you, with individual tracking details, to help our couriers keep our service as fast as possible.  Some of our

My address is incorrect!

Unfortunately, we cannot make changes to the delivery address after the order is dispatched from our warehouse. What we can do is provide the contact details of your courier so that you can communicate directly with them. Please note that some courie

I need to cancel my order!

Typically, once an order has been placed, we're unable to make any changes or amendments to it. You can reach out to our team through our Mocka NZ Help Center using our live chat, phone or contact us form. Bear mind, if you need additional items, a s

I've entered the wrong email address for my order!

We are unable to amend the email address for the order once it has been placed, please contact us at [email protected] and we can provide your tracking details for you.

I forgot to add my discount code!

We hope you understand we're unable to retrospectively apply a discount or make changes to an order once made.