Mocka NZ logo
Mocka NZ logo

All articles

Can I track my order?Updated 5 months ago

Absolutely, we will always email you a tracking link once your order is dispatched from our warehouse in full.  We dispatch each carton to you, with individual tracking details, to help our couriers keep our service as fast as possible.  Some of our products are quite large and everything cannot be loaded into the delivery vans together so multiple carton orders may arrive to you at different times.  

To speed up our order distribution, we use multiple warehouse facilities to fulfil your order. This may result in you receiving more than one tracking number and will give you the best visibility into where your product(s) currently are in the delivery process. 

We’ll send all tracking links to the email address entered at checkout. If you don’t see this email in your inbox, please check your Spam or Promotions folders.

Was this article helpful?
Yes
No