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Mocka NZ

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We offer $22 Flat Rate Shipping throughout New Zealand, including rural locations.<br style="box-sizing: border-box; color: rgb(54, 54, 54); font-family: Fahkwang-ExtraLight, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;<br style="box-sizing: border-box; color: rgb(54, 54, 54); font-family: Fahkwang-ExtraLight, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please note that this excludes the Chatham Islands and Great Barrier Island. Shipping will be calculated in your shopping cart for the following postcodes: 8942, 8016, 0960, 0961, 0962, 0963, 0991.&#xA0;

We offer $22 Flat Rate Shipping throughout New Zealand, including rural locations. Please note that this excludes the Chatham Islands and Great Barrier Island. Shipping will be calculated in your shopping cart for the following postcodes: 8942, 8016,

How much do I pay for delivery?

Shipping & Delivery

Ready to make a purchase?

Where can I receive my order?

Chatham Islands and Great Barrier Island

Do you ship outside of New Zealand?

Can I add delivery instructions to my order?

My address is not recognised, how can I place an order?

When will my order be shipped?

How long will my order take to arrive?

Can I schedule a delivery date and time?

I'm not ready to accept delivery yet, can you hold the order?

Do you have a showroom or store where I can view products?

Can I track my order?

I can't find my order confirmation

I need to change my delivery address!

I've received part of my delivery?

The tracking says its delivered but I can't find it!

I've purchased a pre order - what happens now?

My tracking link has an error

Contacting Mocka

I've placed an order - what next?

How do I enter my discount code?

Help! I can't checkout

I can't enter my delivery address?

What are pre order products?

Can I swap items in a Furniture Set?

Can I use multiple payment methods for one order?

Checkout & Cart

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How long until my order is dispatched?

How long will it take for my pre order to arrive?

My address is incorrect!

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Can I cancel my Mocka email newsletter subscription?

Account Information

Privacy Act

What we collect

How we collect your personal information

Why we collect your personal information

How we disclose your personal information

How we use cookies

Links to other websites

Privacy & Security

Order Info

Can I exchange or return my product for change of mind?

Can I return seconds or clearance products?

I purchased a package, can I return part or all of it?

How long do I have to return a product?

How can I return my change of mind product?

Returns & Exchanges

My product has arrived faulty / damaged

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Mocka Warranty

Your consumer guarantee rights

Warranty

Returns & Warranty

What payment methods are accepted by Mocka?

How can I use a discount code with my order?

Afterpay

Payment Methods

Can I purchase a gift voucher?

Can I add a message to the Gift voucher?

How do I redeem a gift voucher?

How can I check my gift voucher balance?

How long is the gift voucher valid for?

How can I report a lost or stolen gift voucher?

Where can I use my Mocka gift voucher?

When will I receive my gift voucher?

What if I forget to apply my gift voucher?

What are the restrictions on the gift cards?

What is the return policy for the gift cards?

Do I have to use my gift voucher all at once?

Gift Cards

Payment & Gift Cards

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Purchasing from Mocka

Gift vouchers

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Replica products

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Mocka warranty

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How much do I pay for delivery?Updated a year ago