Reach out to us here and we'll get back to you as soon as we can!

Our phone lines are available weekdays 9am to 5pm NZT

Mocka NZ

<p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;">Your gift card can be used online at Mocka New Zealand only and cannot be redeemed for cash.&#xA0;<p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"> <p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">Add your preferred items to your shopping cart, proceed to checkout and enter the gift card code in the&#xA0;<span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">box labelled &apos;Enter Promo Code or Gift card&apos; and click apply!&#xA0;<p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"> <p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify;"><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">You are welcome to use more than one gift voucher per purchase. If you have any difficulty purchasing or redeeming a gift voucher, please contact us&#xA0;<a href="https://help.mocka.co.nz/en-US">here</a>

Enter the discount code in the box labelled 'Have a Promo Code or Gift Voucher?' at the time of checkout.

How do I redeem a gift voucher?

Payment & Gift Cards

Gift Cards

Where can I receive my order?

Chatham Islands and Great Barrier Island

Do you ship outside of New Zealand?

Can I add delivery instructions to my order?

My address is not recognised, how can I place an order?

How much do I pay for delivery?

When will my order be shipped?

How long will my order take to arrive?

Can I schedule a delivery date and time?

I'm not ready to accept delivery yet, can you hold the order?

Do you have a showroom or store where I can view products?

The item I want is on pre order - what does that mean?

Ready to make a purchase?

Can I track my order?

I can't find my order confirmation

I need to change my delivery address!

I've received part of my delivery?

The tracking says its delivered but I can't find it!

I've purchased a pre order - what happens now?

My tracking link has an error

Contacting Mocka

I've placed an order - what next?

Shipping & Delivery

How do I enter my discount code?

Help! I can't checkout

I can't enter my delivery address?

What are pre order products?

Can I swap items in a Furniture Set?

Can I use multiple payment methods for one order?

Checkout & Cart

How can I be certain I've made my purchase correctly?

How long until my order is dispatched?

How long will it take for my pre order to arrive?

My address is incorrect!

I need to cancel my order!

I've entered the wrong email address for my order!

I forgot to add my discount code!

Why create an account with us?

How can I check if I have an account?

Can I update my personal information?

How can I stay up to date with the latest offers and new releases?

Can I cancel my Mocka email newsletter subscription?

Account Information

Privacy Act

What we collect

How we collect your personal information

Why we collect your personal information

How we disclose your personal information

How we use cookies

Links to other websites

Privacy & Security

Order Info

Can I exchange or return my product for change of mind?

Can I return seconds or clearance products?

I purchased a package, can I return part or all of it?

How long do I have to return a product?

How can I return my change of mind product?

Returns & Exchanges

My product has arrived faulty / damaged

Help! I've received the wrong product

Mocka Warranty

Your consumer guarantee rights

Warranty

Returns & Warranty

What payment methods are accepted by Mocka?

How can I use a discount code with my order?

Afterpay

Payment Methods

Can I purchase a gift voucher?

Can I add a message to the Gift voucher?

How can I check my gift voucher balance?

How long is the gift voucher valid for?

How can I report a lost or stolen gift voucher?

Where can I use my Mocka gift voucher?

When will I receive my gift voucher?

What if I forget to apply my gift voucher?

What are the restrictions on the gift cards?

What is the return policy for the gift cards?

Do I have to use my gift voucher all at once?

Promotions & Specials

Competition Terms & Conditions

Purchasing from Mocka

Gift vouchers

Pricing and product availability

Replica products

Reviews

Social Media Image Submissions

Mocka warranty

NZ Statutory Compliance

Website Browsers

Copyright

Intellectual property

Privacy and security online

Disclaimer

Third party websites

Changes

Government Law

Terms

How do I redeem a gift voucher?Updated 7 months ago