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Concerns? We're here to help

My product has arrived faulty / damaged

Rest assured your order is covered by a 365-day warranty, to initiate a claim we'll need the following:. Once you have gathered all necessary information, you can contact us here. We need to let you know that if you go ahead and assemble a damaged or

Help! I've received the wrong product

Oops, we’re sorry that you received the wrong product! We’re going to make this right ASAP; you can help us out by providing us with the following details here.

Mocka Warranty

Mocka offers a 365 day warranty on all of our products. Mocka will, at its discretion, repair, replace, credit or refund the original purchaser in satisfaction of this warranty. This warranty covers all manufacturing faults and defects. It does not c

Your consumer guarantee rights

Mocka is committed to complying with the Consumer Guarantees Act. The benefits provided to the original purchaser by Mocka’s warranty are in addition to other rights and remedies available under the law. Our products come with guarantees that cannot