Mocka NZ logo
Mocka NZ logo

All articles

Returns & Exchanges

Changed your mind? What's next

Can I exchange or return my product for change of mind?

We get it, sometimes you change your mind about a purchase. That’s why we have a Change of Mind Return Policy in addition to your rights under the Consumer Guarantees Act (including any rights in respect of faulty items). You may return most unused a

Can I return seconds or clearance products?

Products marked 'Clearance' or 'Seconds' cannot be returned due to change of mind, as per our Returns policy.

How long do I have to return a product?

Keep in mind there are two different categories for returns. For Change of Mind returns, you have 30 days from receipt of your order. For claims under Mocka’s Warranty, you have 365 days from receipt of your order. Remember, your Consumer Guarantee R

How I can return my change of mind product?

If you want to return a product, please take a look at the conditions required for either Change of Mind or Faulty items. If you meet these criteria, then please contact us here.

I purchased a package, can I return part or all of it?

Yes, you can return your Package Deal, but there are some things you need to know first. If you are returning the complete package due to a change of mind all items must be unused and in their original condition. If you are returning an item within t

Powered by