Changed your mind? What's next
We get it, sometimes you change your mind about a purchase. That’s why we have a Change of Mind Return Policy in addition to your rights under the Consumer Guarantees Act (including any rights in respect of faulty items). You may return most unused a
Products marked 'Clearance' or 'Seconds' cannot be returned due to change of mind, as per our Returns policy.
Keep in mind there are two different categories for returns. For Change of Mind returns, you have 30 days from receipt of your order. For claims under Mocka’s Warranty, you have 365 days from receipt of your order. Remember, your Consumer Guarantee R
If you want to return a product, please take a look at the conditions required for either Change of Mind or Faulty items. If you meet these criteria, then please contact us here.
Yes, you can return your Package Deal, but there are some things you need to know first. If you are returning the complete package due to a change of mind all items must be unused and in their original condition. If you are returning an item within t