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Can I exchange or return my product for change of mind?Updated 10 months ago

We get it, sometimes you change your mind about a purchase. That’s why we have a Change of Mind Return Policy in addition to your rights under the Consumer Guarantees Act (including any rights in respect of faulty items). 

You may return most unused and unopened items within 30 days of receiving them (either for a full refund of the price you paid for the item or alternatively this can be issued back as a Store Credit for your next purchase), provided you comply with the conditions listed below. Please note that any associated shipping fees for change of mind returns are not refunded. 

        1. All returns must be unused and in their original condition (including all original protective packaging).  Packaging must be unopened. 
        2. Shipping costs to return the product/s are at your own expense. 
        3. 'Clearance' or 'Seconds' items cannot be returned. 
        4. For hygiene reasons we do not exchange or refund Quilts/Duvets, Sheets, Pillows, Mattress Protectors, Pet Beds or Mattresses for change of mind. 
        5. These conditions apply only to Change of Mind returns and do not apply to items that are returned because they are faulty. If you have a faulty item to return, please click here. 

Mocka is not required to accept Change of Mind Returns on items outside the specified return window or items that do not comply with this Change of Mind Returns Policy. 

Important reminder that this Change of Mind Return Policy is in addition to, and does not affect, your rights under the Consumer Guarantees Act including any rights you may have in respect of faulty items. 

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