Reach out to us here and we'll get back to you in 24 hours!

Our phone lines are available weekdays 9am to 5pm NZT

Mocka NZ

<span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">If you want to return a product, please&#xA0;take a look&#xA0;at the conditions required for either Change of Mind or Faulty items. If you meet these criteria, then please contact us&#xA0;<a href="https://www.mocka.com.au/contact-us/" rel="noreferrer noopener" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text; font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);" target="_blank"><span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-weight: bold; text-decoration: underline; line-height: 17px; font-variant-ligatures: none !important;">here</a><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-style: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration: underline; color: rgb(0, 0, 0); font-weight: bold; font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">.<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 14px; line-height: 17px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0);">&#xA0;&#xA0;

If you want to return a product, please take a look at the conditions required for either Change of Mind or Faulty items. If you meet these criteria, then please contact us here.

How I can return my change of mind product?

Returns & Warranty

Returns & Exchanges

Where can I receive my order?

Chatham Islands and Great Barrier Island

Do you ship outside of New Zealand?

Can I add delivery instructions to my order?

Can I schedule a date for delivery?

My address is not recognised, how can I place an order?

How much do I pay for delivery?

I'm not ready to accept delivery yet, can you hold the order?

How long will my order take to arrive?

Do you have a showroom or store where I can view products?

Can I collect my order from your warehouse?

Ready to make a purchase?

When will my order be shipped?

Can I track my order?

I can't find my order confirmation

I need to change my delivery address!

I've received part of my delivery?

The tracking says its delivered but I can't find it!

I've purchased a pre order - what happens now?

I've placed an order - what next?

Shipping & Delivery

How do I enter my discount code?

Help! I can't checkout!

I can't enter my delivery address!

What are pre order products?

Can I swap items in a package?

Can I use multiple payment methods for one order?

Checkout & Cart

How can I be certain I've made my purchase correctly?

How long until my order is dispatched?

How long will it take for my pre order to arrive?

My address is incorrect!

I've entered the wrong email address for my order!

Why create an account with us?

How can I check if I have an account?

Can I update my personal information?

How can I stay up to date with the latest offers and new releases?

Can I cancel my Mocka email newsletter subscription?

Account Information

Privacy Act

What we collect

How we collect your personal information

Why we collect your personal information

How we disclose your personal information

How we use cookies

Links to other websites

Privacy & Security

Order Info

Can I exchange or return my product for change of mind?

Can I return seconds or clearance products?

How long do I have to return a product?

I purchased a package, can I return part or all of it?

My product has arrived faulty / damaged

Help! I've received the wrong product

Mocka Warranty

Your consumer guarantee rights

Warranty

What payment methods are accepted by Mocka?

How can I use a discount code with my order?

Afterpay

Laybuy

Payment Methods

Can I purchase a gift voucher?

How do I redeem a gift voucher?

How can I check my gift voucher balance?

Gift Cards

Payment & Gift Cards

Promotions & Specials

Purchasing from mocka.co.nz

Gift vouchers

Pricing and product availability

Replica products

Reviews

Social Media Image Submissions

Mocka warranty

NZ Statutory Compliance

Website Browsers

Copyright

Intellectual property

Privacy and security online

Disclaimer

Third party websites

Changes

Government Law

Terms

How I can return my change of mind product?Updated 7 months ago