Mocka NZ logo
Mocka NZ logo

All articles

Help! I can't checkout!Updated 10 months ago

Following the below steps may help to troubleshoot the issue. 


  1. Remove all items from your cart, log out, close your browser and clear the cache on your device. Log back and re-add all items to your cart. 
  2. Fill all customer details in manually without using autofill and ensuring all customer details are filled out including the phone number, country, state and postcode. 
  3. Check your payment method is within expiry date and has sufficient funds. 

If you are still experiencing issues after trying this, please reach out to our Customer Service team. 

Was this article helpful?
Yes
No