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Mocka NZ

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Except when using a Gift Voucher, then you can add one other payment method in addition to the Gift Voucher.

It’s not possible to split the payment across multiple payment methods. Except when using a Gift Voucher, then you can add one other payment method in addition to the Gift Voucher.

Can I use multiple payment methods for one order?

Order Info

Checkout & Cart

Where can I receive my order?

Chatham Islands and Great Barrier Island

Do you ship outside of New Zealand?

Can I add delivery instructions to my order?

My address is not recognised, how can I place an order?

How much do I pay for delivery?

When will my order be shipped?

How long will my order take to arrive?

Can I schedule a delivery date and time?

I'm not ready to accept delivery yet, can you hold the order?

Do you have a showroom or store where I can view products?

The item I want is on pre order - what does that mean?

Ready to make a purchase?

Can I track my order?

I can't find my order confirmation

I need to change my delivery address!

I've received part of my delivery?

The tracking says its delivered but I can't find it!

I've purchased a pre order - what happens now?

My tracking link has an error

Contacting Mocka

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Shipping & Delivery

How do I enter my discount code?

Help! I can't checkout

I can't enter my delivery address?

What are pre order products?

Can I swap items in a Furniture Set?

How can I be certain I've made my purchase correctly?

How long until my order is dispatched?

How long will it take for my pre order to arrive?

My address is incorrect!

I need to cancel my order!

I've entered the wrong email address for my order!

I forgot to add my discount code!

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Can I update my personal information?

How can I stay up to date with the latest offers and new releases?

Can I cancel my Mocka email newsletter subscription?

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Can I exchange or return my product for change of mind?

Can I return seconds or clearance products?

I purchased a package, can I return part or all of it?

How long do I have to return a product?

How can I return my change of mind product?

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My product has arrived faulty / damaged

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What payment methods are accepted by Mocka?

How can I use a discount code with my order?

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Can I purchase a gift voucher?

Can I add a message to the Gift voucher?

How do I redeem a gift voucher?

How can I check my gift voucher balance?

How long is the gift voucher valid for?

How can I report a lost or stolen gift voucher?

Where can I use my Mocka gift voucher?

When will I receive my gift voucher?

What if I forget to apply my gift voucher?

What are the restrictions on the gift cards?

What is the return policy for the gift cards?

Do I have to use my gift voucher all at once?

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Can I use multiple payment methods for one order?Updated 2 years ago