Reach out to us here and we'll get back to you as soon as we can!

Our phone lines are available weekdays 9am to 5pm NZT

Mocka NZ

<div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">You can update your personal information at any time. Whether it&#x2019;s changing your email address, password, phone number or delivery address - it can all be done when&#xA0;<a href="https://www.mocka.co.nz/customer/account/login" rel="noreferrer noopener" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text;" target="_blank"><span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 17px; font-variant-ligatures: none !important;">logging in to our website</a><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">&#xA0;using your email address. Keep in mind that these changes won&#x2019;t apply to any existing orders, but only to future orders placed under that account.&#x202F; &#xA0;<p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"> </div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">If you do have an existing order that needs to be updated with new information, then please contact us&#xA0;<a href="https://contact.gorgias.help/forms/5ow2j8g0" rel="noopener noreferrer" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text;" target="_blank"><span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; text-decoration: underline; line-height: 17px; font-variant-ligatures: none !important;">here</a><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); text-decoration: underline; font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">.<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 14px; line-height: 17px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0);">&#xA0;<p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"> </div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">If the time comes that you no longer want an account on our site, you are welcome to email us at&#xA0;<a href="mailto:hello@mocka.co.nz" rel="noreferrer noopener" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text;" target="_blank"><span data-contrast="auto" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 17px; font-variant-ligatures: none !important;">hello@mocka.co.nz</a><span data-contrast="none" lang="EN-GB" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-size: 14px; font-family: Verdana, Geneva, sans-serif; line-height: 17px; font-variant-ligatures: none !important;">&#xA0;to remove your details.&#x202F;&#xA0;<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 14px; line-height: 17px; font-family: Verdana, Geneva, sans-serif; color: rgb(0, 0, 0);">&#xA0;</div>

You can update your personal information at any time. Whether it’s changing your email address, password, phone number or delivery address - it can all be done when logging in to our website using your email address. Keep in mind that these changes w

Can I update my personal information?

Order Info

Account Information

Where can I receive my order?

Chatham Islands and Great Barrier Island

Do you ship outside of New Zealand?

Can I add delivery instructions to my order?

My address is not recognised, how can I place an order?

How much do I pay for delivery?

When will my order be shipped?

How long will my order take to arrive?

Can I schedule a delivery date and time?

I'm not ready to accept delivery yet, can you hold the order?

Do you have a showroom or store where I can view products?

Can I collect my order from your warehouse?

Ready to make a purchase?

Can I track my order?

Can I schedule a date for delivery?

I can't find my order confirmation

I need to change my delivery address!

I've received part of my delivery?

The tracking says its delivered but I can't find it!

I've purchased a pre order - what happens now?

I've placed an order - what next?

Shipping & Delivery

How do I enter my discount code?

Help! I can't checkout

I can't enter my delivery address?

What are pre order products?

Can I swap items in a Furniture Set?

Can I use multiple payment methods for one order?

Checkout & Cart

How can I be certain I've made my purchase correctly?

How long until my order is dispatched?

How long will it take for my pre order to arrive?

My address is incorrect!

I need to cancel my order!

I've entered the wrong email address for my order!

I forgot to add my discount code!

Why create an account with us?

How can I check if I have an account?

How can I stay up to date with the latest offers and new releases?

Can I cancel my Mocka email newsletter subscription?

Privacy Act

What we collect

How we collect your personal information

Why we collect your personal information

How we disclose your personal information

How we use cookies

Links to other websites

Privacy & Security

Can I exchange or return my product for change of mind?

Can I return seconds or clearance products?

I purchased a package, can I return part or all of it?

How long do I have to return a product?

How can I return my change of mind product?

Returns & Exchanges

My product has arrived faulty / damaged

Help! I've received the wrong product

Mocka Warranty

Your consumer guarantee rights

Warranty

Returns & Warranty

What payment methods are accepted by Mocka?

How can I use a discount code with my order?

Afterpay

Payment Methods

Can I purchase a gift voucher?

Can I add a message to the Gift voucher?

How do I redeem a gift voucher?

How can I check my gift voucher balance?

How long is the gift voucher valid for?

How can I report a lost or stolen gift voucher?

Where can I use my Mocka gift voucher?

When will I receive my gift voucher?

What if I forget to apply my gift voucher?

What are the restrictions on the gift cards?

What is the return policy for the gift cards?

Do I have to use my gift voucher all at once?

Gift Cards

Payment & Gift Cards

Promotions & Specials

Purchasing from Mocka

Gift vouchers

Pricing and product availability

Replica products

Reviews

Social Media Image Submissions

Mocka warranty

NZ Statutory Compliance

Website Browsers

Copyright

Intellectual property

Privacy and security online

Disclaimer

Third party websites

Changes

Government Law

Terms

Can I update my personal information?Updated a year ago